For ten years, Sarah and her husband lived life on the move. Every two years brought another city, another rental, and another reminder that they didn’t yet have a place of their own. Her husband was working through a demanding veterinary surgery residency at Washington State University, while Sarah did her best to make each temporary home feel stable for their family.
By their mid-30s, things were beginning to change. Her husband was entering his career, they were preparing to welcome a new baby, and they were finally ready to settle down. After a decade of renting, it was time to buy their first home.
The Challenge of Being First-Time Buyers
Like many first-time buyers, Sarah and her husband felt overwhelmed. They knew very little about the mortgage process, and Sarah worried about being taken advantage of or missing critical details that could cost them financially. Finding the right guide was their top priority.
Sarah began reaching out to lenders. She spoke with three or four representatives, and while they were polite, the conversations felt scripted and rushed. Most seemed more focused on closing a deal quickly than on understanding her family’s needs.
Meeting the Right Guide
That changed when Sarah connected with Mike Jones at NEO Home Loans.
“Mike was the only one who treated me like a human first,” Sarah shared. “Before we even talked about loans, he asked about my life, my husband, and our family. That made me feel safe like I could ask questions without judgment and have someone truly guide me.”
Her husband, a lifelong Star Wars fan, was quickly on board too. During a Zoom call, he noticed Mike’s Star Wars Lego collection in the background and laughed, saying, “Game over. I love him already.”
From that point on, Sarah and her husband knew they had found the right partner.
A Process Built on Trust
Mike made it his mission to ensure Sarah and her husband felt supported at every step. He scheduled late-night Zoom calls to work around their family schedule, answered questions with patience even when the same one came up multiple times and helped reduce their closing costs in ways that made the financial side of the purchase much less stressful.
“Mike made me feel like we were his only clients, even though I knew we weren’t,” Sarah said. “Whenever the process felt confusing, he was ready to jump on a call and walk us through it.”
That combination of availability, patience, and financial expertise gave Sarah confidence that her family was being taken care of, not just processed through a system.
Walking Into Their First Home
When the day came to step into their new home, Sarah described the feeling as one of peace and relief.
“For the first time, we weren’t walking into another rental. This was home. It felt like the right house, the right process, and the right decision for our family,” she said.
The move marked the end of a decade of renting and the beginning of a new chapter: stability, community, and a foundation for their growing family.
Advice for Other Medical Professionals
When asked what she would tell other physicians, veterinarians, or medical professionals who are considering homeownership, Sarah didn’t hesitate:
“I would recommend NEO Home Loans immediately. Get on a Zoom with Mike or his team. You’ll feel comfortable, cared for, and confident like you’re more than just a transaction.”
Finding Your Own Path to Homeownership
Sarah and her husband’s story shows that buying your first home doesn’t have to feel overwhelming. With the right guide, the process can be a source of peace, not stress. At NEO Home Loans, we are committed to walking with you through every step, making sure you feel supported, informed, and confident.
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